Welcome to Claudio.AI
I am Mr. Claudio Girolami's Personal AI Assistant.
You may ask me questions about his professional career and skills, using the box to the right.
About Claudio
I have learned so much about my human counterpart while he was training me to answer questions about him!
Claudio loves to work and collaborate with top executives and stakeholders on 1-3-5 years IT strategic plans and aligning them with company's goals and priorities. But he doesn't stop there. He also truly enjoys being tactical and hands-on, getting in the weeds and leading the implementation teams by example. That is what makes him so effective in delivering enterprise application solutions and technology infrastructures for global and geographically dispersed organizations. He has proven ability in building, mentoring, and leading top-performing teams and vendors and he is experienced in managing budgets and finances for IT, Operations, and Facilities across various industry sectors for both profit and no-profit organizations.
Skills and Experience
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Leading IT departments and operations in nonprofit, corporate, and entrepreneurial environments for many industries: manufacturing, sales, order processing and fulfillment; inventory and warehousing; logistics and transportation; advertising; communications; fundraising.
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Developing realistic 1-3-5-year roadmaps for IT and operations, aligning business priorities and goals.
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Microsoft Business Central, Dynamics, Salesforce, and custom ERP and CRM implementations.
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Designing and managing on-premises and Azure infrastructures for multi-site organizations.
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Serving as CISO, developing cyber-security policies and procedures.
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Zero Application/Data loss Disaster Recovery and Business Continuity plans.
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Directed on/off-shore teams of up to 40 people.
Experience
Professional Journey Highlights
Current position
Director, Chief Technology Officer
International Federation of Accountants (since March 2020)
With employees around the world, IFAC is a nonprofit global organization developing and supporting the accounting standards for more than 145 countries. Reporting to the CEO, I am responsible for:
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Developing and implementing short, medium, long-term IT strategies to support organizational goals and global operations.
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Managing, overseeing, and maintaining relationships with managed service providers for IT, Operations, and Facilities, ensuring delivery of effective and secure services while identifying cost-saving and performance-enhancing opportunities.
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Designing, implementing, and maintaining IT systems, on-premises and in-the-cloud infrastructure, ensuring alignment with global operating models and business requirements.
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Managing the CapEx and OpEx for IT, Operations, and Facilities
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Collaborating with senior leadership and stakeholders to plan and execute IT enhancements and projects in support of the organization’s strategic objectives, including support for staff worldwide.
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Implemented Microsoft Dynamics 365 Business Central and automated financial processes.
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Currently implementing Dynamics 365 CRM – Customer Insights.
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Providing leadership on the adoption and implementation of Artificial Intelligence tools.
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Championed custom AI-GPTs and Azure Foundry agents and bots to enhance organizational capabilities and innovative ways to deliver content.
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Migrated Budgeting and Forecasting system from Adaptive Planning to Limelight.
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Serving as CISO and implemented cyber-security software, policies, and procedures with comprehensive KPIs and controls.
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Identify, assess, and mitigate IT-related risks as part of the Risk Management process.
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Established a 24x7x365 Helpdesk supporting employees in multiple countries.
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Migrated data centers to Azure, improving redundancy, performance, and achieving significant cost reductions while implementing a serverless on-premises environment across the sites.
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Designed and implemented conference rooms with advanced A/V technology.
Previous positions
Chief Information Officer
Central Synagogue (2014-2020)
Reporting to the Executive Director, I led the development and implementation of the five-year technology strategic plan for this nonprofit organization, which has $28 million in revenue, more than 7,000 members, and 150 employees across three locations.
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Renegotiated all SLAs and IT contracts with all service providers and vendors.
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Engineered and implemented an MPLS network across multiple data centers and locations.
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Served as CISO and deployed CrowdStrike while implementing new security policies and KPIs.
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Managed the CapEx and OpEx IT budget.
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Led the implementation of Salesforce.com and Intacct Cloud Accounting.
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Championed the design of the Central Synagogue’s first smartphone mobile app.
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Migrated traditional PBX to a cloud-based VoIP system.
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Selected, implemented, and maintained various technologies (CRM, Website, Congregants Portal, Citrix, VM-Ware, MS-SQL, Office 365, SharePoint, Mobile Applications, Resource Scheduling, etc.).
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Offered business process re-engineering and transformation expertise.
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Served as a technology advisor for various departments.
Chief Information Officer
PICS Telecom International, Inc. (2008-2014)
Led the IT department and operations across the US, Europe, and Asia for the largest US-based vendor of switching and telecommunications equipment. Reporting to the CEO, I was responsible for the implementation of the ERP/CRM sales force automation SugarCRM system for this $90M revenue company with 200 employees in 16 locations worldwide.
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Engineered network infrastructure, coordinated and launched warehousing and order management operations in Hong Kong for PICS Asia subsidiary.
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Overhauled PICS telecom data centers and network grid spanning multiple sites in the US, UK, and Asia.
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Maintained and upgraded MS-SQL servers, Citrix, ESX Virtual Servers, and SharePoint.
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Achieved ISO 9001 and TL9000 certifications for order processing, fulfillment and recycling operations.
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Secured all subsidiaries and remote locations by implementing IP/VPN and MPLS networks.
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Spearheaded development and implementation of numerous .Net and Mobile barcoding and scanning applications for warehousing, inventorying, and order processing and fulfillment.
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Designed and implemented a multi-lingual/multi-currency web-based portal that included consignment inventory management, asset procurement, and order management and tracking functionality.
Vice President, Information Technology
NewWave Consulting Group, Inc. (2000 - 2008)
Delivered custom software applications, systems virtualization, and network infrastructure solutions for clients in the Transportation/Logistics, Manufacturing, Advertising, and Telecommunications industries. Successfully executed multiple large-scale initiatives on time and under budget. Led software development and network engineering teams of 40 people across multiple client sites.
Notable client list: Screenvision, Kodak, Genesee & Wyoming RR, Rochester Telephone, Verizon Wireless
• Created, designed, and implemented TimeReporting.com, a successful a low-impact, low-cost application service and product solution supporting the collection, monitoring/tracking, analysis, and management of employee time. TimeReporting.com is currently used by companies such as ChoiceOne Communications, with over 1,500 employees; the Bank of China; and Open Prime, a division of Citibank Corporation.
• Managed, directed, and delivered multiple large-scale projects on time and within budget; designed and supported all technology and custom applications development.
• Wrote NewWave Consulting Group contracts, proposals, and service-level agreements in support of the company’s participation in the bidding process for private and government contracts.
• Oversaw the integration of numerous web sites and web-based system applications for the e-commerce, warehousing, entertainment, and travel industries.
• Led the development and implementation of the Internet Career Exchange (ICE), recognized by the Rochester Democrat & Chronicle, the Rochester Business Journal, and Electronic Business Industry magazine as one of the most innovative web sites of the year.
Education
Academic Achievements
Bachelor's Degree in Computer Science and Mathematics
PMP Certification
Key Achievements
Recognitions and Awards
City of Rochester, Innovation Award
Recognized for bringing inventive approaches and a forward-thinking mindset to the RochesterEmployment.com project initiative.